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16 Oct 2017

Irrespective of your business size, once commencing with telephone answering services it is their sole duty to answer all calls from the customers and solve them apparently to enhance customers care services for an organisation. Because customer calls can pop up at the most unconventional time. And when your organisation does not have the employees who are ready to skip their good night sleep, your company is likely to suffer all the delirious and horrifying situations. Moreover, customer demands are rising high enough which is making it difficult for organisations to cope with their expectation. On the other hand, missed calls are one of the most ghastly events that could ever occur to an organisation.

Therefore, with the help of a trusted 24 hour telephone answering service provider, there are definitely strong chances of building a better customer support services as most of the calls are attended by the agents who are present 24 hours a day. Further to this they also help organisations construct a better business foundation in the long run. With technological advancement right at the corner organisations commencing call answering services from a dexterous service provider you can set your best foot forward by ensuring high-end customers facilities with the assistance of numerous software. One such software is IVR (interactive voice response) and some of the developments are listed below:

1.      Multimedia transporting

Myriad SIP also known as Session Initiation protocol is transmitted into an IVR technological communication that is typically stretched to multimedia technologies, for instance a video known as IVVR also known as Interactive Voice and Video Response. This multimedia platform is simply appropriate for smart phone users.

2.      SIP call centres

With the assistance of SIP call centre, customer calls are accumulated, implemented and controlled by CCXML scripting software that is known to use VXML language that is typically used to create modern and fresh IVR dialogues. A proficient 24 hour telephone answering service is aligned to SIP interactive voice response software that has the potential to replace live agents for an efficient telephone answering service.

3.      Interactive Message Response

With the help of Interactive Message Response, call agents can apply the facilities of an instant messaging facility for various answering services. One of the most yielding facilities provided by a call answering services provider is its ability to control 5-6 different Instant Messaging chats at the same time. further to this IVR technology is helping call centres provide efficient 24 hour answering service to enable automated conversation with customers while utilising conventional language processing software.

Therefore, we can say that with the assistance of IVR software applications, telephone answering services providers that work 24 hours a day can reassure organisations commencing their facilities with high-end services and avoid the chances of missed calls to construct a durable business pipeline.


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