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21 May 2018


8 Mar 2018


23 Nov 2017

We are living in the digital age where technology has become an indispensable part of our personal and professional lives. As technology is very dynamic, in each regard there are numerous advancements which are taking place on a routine basis. The industry of call centres is no different as the trade has been witnessing a plethora of progressive changes since the past some time. With the increasing emphasis on customer service, conducting the operations in a manner which satiate the desires of the company while meeting the high expectations of customers has become a difficult balance to strike. In order to achieve both of these goals successfully, call centres invariably need the assistance of impeccable technological...



17 Nov 2017

If there’s one thing which the call centres outsourcing industry is notoriously known about, then it has to be the attrition rate of agents. The sector is infamous for its inability to retain its talent and this has surely created some major problems for the industry in general. Blame the work pressure or the lack of a conducive physical environment, people working in a call centre aren’t very pleased with their work profiles. As a result of the numerous unfavourable factors, agents lack motivation, become unproductive and end up leaving the organisation. This affects the company in more ways than one and because of the loss of talented workforce, the business ends up suffering to great extents.

Though the very nature...



16 Oct 2017

Irrespective of your business size, once commencing with telephone answering services it is their sole duty to answer all calls from the customers and solve them apparently to enhance customers care services for an organisation. Because customer calls can pop up at the most unconventional time. And when your organisation does not have the employees who are ready to skip their good night sleep, your company is likely to suffer all the delirious and horrifying situations. Moreover, customer demands are rising high enough which is making it difficult for organisations to cope with their expectation. On the other hand, missed calls are one of the most ghastly events that could ever occur to an organisation.

Therefore, with the...



28 Mar 2017

Many of the management professionals have experienced this undeniable aspect of management function. Some of the industry experts have also accepted to micromanaging their teams in the initial stages of their careers. These managers were too focused on how the performance of their team members reflected on them as managers.

Reflecting upon the functioning of the BPO industry, it is not advisable for managers to adopt this practice. It is certainly not an easy thing to implement. It is because of this inability to resist their temptations to lead their team from the front is what actually leads to their downfall. The prominent lead generation companies UK conduct special training for their managers to curb their instinct and...



21 Mar 2017

There is a very strong connection between outbound call centre and the growth of the business. As the time is flowing by, there is a considerable increase in the expectations of customers towards brands and their product offerings. There is a significant increase in the competition levels as well, and to fight the competition, companies started coming out with all sorts of innovations, additional offers and benefits to retain as many customers as possible. This cat-fight among the companies proved out to be very beneficial for the customers as they are able to get good quality products at competitive prices. As a company grows, it expands in all directions, and therefore, it gets impossible for the management to take care of...



6 Feb 2017

Virtual offices are an upcoming trend. The reason this trend is catching up pace is because of its convenience and lower costs. Today’s era is witnessing the age of startups, where innovations are blossoming from young minds. These new age entrepreneurs are very focused on their approaches and are clear with what they wish to deliver. For them there are two major issues – costs and activities. With the increasing costs of infrastructure and technology, it gets difficult for a startup to invest in all of these things. In addition to that, there are a lot of non-core activities and if the entrepreneurs focus on that, it would get very difficult to retain their focus on their core activities.


For the startups and many more...



31 Jan 2017

Customer service is paramount for businesses these days and there are various ways in which this can be ensured. With the increasing level of competition all across the globe, it has become significant for a business to keep its customers happy. Any business, irrelevant of its size, knows the importance of happy customers and works very hard to achieve the same. A lot needs to be done to gain customers trust and just one wrong step is enough to destroy it.

Companies do a lot for their customers but sometimes fail in very small ways to serve them and this failure costs a lot to these companies. A customer can need help at any given point of time, without any restriction of time or location, and if a company fails to serve...



26 Dec 2016

Businesses facing stiff competition are continuously looking out for new opportunities to take a stride in the direction of success. Every business leader and sales development professional are struggling hard to achieve qualified leads to enhance business sales. It is true that acquiring new customers is quite difficult than reaping a great business deal with the old cold leads that are buried in your cold-case files.   Well, outbound marketing professionals staring glassy-eyed at the list of prospects with no hope of revival. But, before you eventually end the lifeline of such leads, consider these tips to recuperate the dead leads.     

Keep it simple: One of the tricky tasks that any sales representative...