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22 Oct 2016
Every marketing specialist or sales development professional has been facing such scenarios: Looking glassy-eyed at the canned lists of contacts that continue to dodge you despite the significant time investment. One prospect from the list promised to call back but never did while another contact relocated. Or maybe your work schedule has been so packed that you forgot to take follow up with the promised prospect. Or perhaps you prepare yourself to start a LinkedIn group and invited all your hottest leads– and then never distribute or share a single post.
 
No matter what the reason is, your list of prospect leads appears cold with no hope of renewal. But before you thrash that cold list, consider these tips to cultivate great business...


21 Sep 2016
Whether it is a small or large scale business, persons make hundreds of decisions each year. Among them, only few are strategic such as those that comprised of certain investments like specific products and services, operations management, innovation and customer service. Within the customer service, you would see a complicated mash up of functions and processes ranging from call centre operations management to customer surveys. In order to effectively outsource call centre operations, a company first analyse its internal client service aspects, determine all the shortcomings and advantages of outsourcing, create an outsourcing plan, choose service providers and implement the outsourcing plan respectively.        

Here are the steps that...


16 Aug 2016
With increasing competition and growing challenges in the business landscape, maintaining integrity of the organization is one of the integral aspects to achieve success. Businesses make every possible endeavor to mark their indubitable brand presence. However, there is no denying the fact that in order to succeed in today’s day and age; it is indispensable that enterprises should serve their customers in the best possible manner to satiate their changing needs. Most common obstacles that companies may encounter in the growth roadmap of their business are - missed sales opportunities, infuriated customers, and service cancellations. For this, companies need a team of professionals who can diligently handle flux of customer calls and...


10 Aug 2016

Every business is on the lookout for multiplying their revenue generation cycle, earn customer trust, and outflank the competition. The strategic decision that businesses undertake to outsource their customer service to a call centre company proves erroneousespecially when their customers are not treated the way they actually should be. Not to mention, whenever you call a customer agent, you are likely to hear “this call maybe recorded for quality and training purposes”. Are these calls really recorded? Well, the statement serves the two purposes – first, fulfilling the legal requirement and intimating the callers that their call maybe recorded whenever needed; and secondly, to keep the agents cautious that their supervisor...