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21 Sep 2016
Whether it is a small or large scale business, persons make hundreds of decisions each year. Among them, only few are strategic such as those that comprised of certain investments like specific products and services, operations management, innovation and customer service. Within the customer service, you would see a complicated mash up of functions and processes ranging from call centre operations management to customer surveys. In order to effectively outsource call centre operations, a company first analyse its internal client service aspects, determine all the shortcomings and advantages of outsourcing, create an outsourcing plan, choose service providers and implement the outsourcing plan respectively.        

Here are the steps that...