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23 Nov 2017

We are living in the digital age where technology has become an indispensable part of our personal and professional lives. As technology is very dynamic, in each regard there are numerous advancements which are taking place on a routine basis. The industry of call centres is no different as the trade has been witnessing a plethora of progressive changes since the past some time. With the increasing emphasis on customer service, conducting the operations in a manner which satiate the desires of the company while meeting the high expectations of customers has become a difficult balance to strike. In order to achieve both of these goals successfully, call centres invariably need the assistance of impeccable technological...



16 Aug 2016
With increasing competition and growing challenges in the business landscape, maintaining integrity of the organization is one of the integral aspects to achieve success. Businesses make every possible endeavor to mark their indubitable brand presence. However, there is no denying the fact that in order to succeed in today’s day and age; it is indispensable that enterprises should serve their customers in the best possible manner to satiate their changing needs. Most common obstacles that companies may encounter in the growth roadmap of their business are - missed sales opportunities, infuriated customers, and service cancellations. For this, companies need a team of professionals who can diligently handle flux of customer calls and...


10 Aug 2016

Every business is on the lookout for multiplying their revenue generation cycle, earn customer trust, and outflank the competition. The strategic decision that businesses undertake to outsource their customer service to a call centre company proves erroneousespecially when their customers are not treated the way they actually should be. Not to mention, whenever you call a customer agent, you are likely to hear “this call maybe recorded for quality and training purposes”. Are these calls really recorded? Well, the statement serves the two purposes – first, fulfilling the legal requirement and intimating the callers that their call maybe recorded whenever needed; and secondly, to keep the agents cautious that their supervisor...